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Accepted Payment Methods
• Credit and Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay, WooPay, PayPal, Amazon Pay
• Buy Now, Pay Later Services: Affirm, Afterpay, Klarna, PayPal Pay Later
• Additional Payment Options: Bancontact, EPS, iDeal, Przelewy24

Payment Processing
• All payments are charged at checkout.
• Once your payment is successfully processed, you will receive a confirmation email with your order details.
• The primary currency accepted for transactions is USD.
• For international customers, please note that conversion fees may apply, and these are the responsibility of the customer.

Payment Security
• All transactions are processed securely via third-party providers like WooPay or Google Pay, ensuring your payment information is fully protected.

Payment Issues
• Payment Failure: If your payment fails, please double-check your card details and try again. If the issue persists, contact your card issuer for assistance.

You can review our full payment policy HERE.

USA Orders:
• Applicable taxes will be added to your total at checkout.

International Orders:
• Customs duties or additional taxes may be required upon delivery, depending on your country’s regulations. These fees are the responsibility of the customer.

You can review our full payment policy HERE. 

Please review the policy below based on delivery location.

Shipping Within the USA

• Handling Time: Orders are processed and shipped within 1-3 business days.
• Estimated Delivery: Once shipped, you can expect delivery within 14-35 business days.
• Carrier: Cainiao will transport the package until it reaches US customs. Once the package passes US customs, tracking will be available via USPS.
• Ships From: Jinhua, China 311508
• Return Address: 3609 Irving Ave, Snyder, TX 79549, USA.

International Shipping (Outside USA)

• Handling Time: International orders are processed and shipped within 1-3 business days.
• Estimated Delivery: Delivery times vary by destination, but most packages arrive within 14-35 business days once shipped.
• Carrier: Cainiao will transport the package until it reaches customs. Once the package passes customs, the package will be available for pickup at local post office.
• Please note: Custom fees, VAT/taxes, and any duties charged are not collected by PetSupplyWarehouse.us and are the responsibility of the buyer.
• Ships From: Jinhua, China 311508
• Return Address: 3609 Irving Ave, Snyder, TX 79549, USA.

You can review our full shipping policy HERE. 

All Customers
• If you are not satisfied with your purchase, you can request a refund within 30 days of delivery.
• To request a refund, please complete the below form or contact our team using one of the options provided.
• Refunds to credit cards may take 3-5 business days to process once the item has been successfully returned per RMA instructions.

You can review our full refund policy HERE. 

• If you are experiencing issues with your order, payment, or any other aspect of your shopping experience, we’re here to help! Please use one of the following options below: