Refund Policy

At PetSupplyWarehouse.us, we want you to be fully satisfied with your purchase. If you need to return an item, please review our refund policy below for eligibility and instructions.

1. Eligibility for Refunds

• Timeframe: Refund requests must be submitted within 30 days of the delivery date.
• Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
• Non-Refundable Items: Certain items may not be eligible for return or refund due to hygiene, customization, or clearance status. These items will be clearly marked on the product page.

2. How to Request a Refund

• Step 1: Visit our support page at PetSupplyWarehouse.us/Support and complete the refund request form, or contact our support team using one of the provided options.
• Step 2: After submitting your request, our team will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions.
• Step 3: Once the item is returned and inspected, we will process your refund. Please note, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

3. Refund Processing Time

• Credit Cards: Refunds to credit cards typically take 3-5 business days to process after receiving and inspecting the returned item.
• Other Payment Methods: Refunds processed through other payment methods may take up to 7-10 business days, depending on your payment provider.

4. Damaged or Defective Items

• If you received a damaged or defective item, please contact our support team immediately. We will arrange for a replacement or issue a full refund, including any return shipping fees, upon verification of the damage or defect.

5. Contact Us for Further Assistance

• If you have questions or concerns regarding your refund, please contact us through our support page at PetSupplyWarehouse.us/Support for prompt assistance.